Terms and Conditions
Last updated: July 2025
1. Introduction
1.1 These Terms & Conditions ("T&C") apply to all services provided by Pure Drips Cleaning Limited ("we", "us", "our"), including window cleaning, gutter clearance, pressure washing, patio/driveway cleaning and related services. Applicable to both domestic and commercial clients across Essex, Hertfordshire, North London and surrounding areas.
1.2 These T&C govern:
- Use of our website
- Quotes, work orders, and invoices issued by us
2. Service Quotes, Acceptance & Fees
2.1 Services are provided per our quotations or via our website estimator.
2.2 By accepting a quote or booking, you agree to these T&C.
2.3 Full payment is due within 7 days of invoice date, unless otherwise agreed.
3. Scheduling & Cancellation
3.1 Cancellations or rescheduling require a minimum 24 hours notice.
3.2 Late cancellations or no-shows may be subject to up to 100% of the quoted cost, at our discretion.
4. Payment Terms
4.1 Payment methods accepted: GoCardless (preferred), credit/debit card (in-person or over the phone), BACS, and cash.
4.2 We reserve the right to retain late-payment interest or pass collection fees under the Late Payment of Commercial Debts Act 1998 for overdue invoices.
5. Customer Obligations
5.1 You must provide reasonable access to the work area and utilities.
5.2 You must notify us of any pre-existing damage or hazard that might affect safe service provision.
6. Liability & Guarantee
6.1 We aim for the highest standards, but do not guarantee removal of all stains, especially on porous surfaces.
6.2 We are fully insured and can provide proof upon request.
7. Data Protection & Privacy (GDPR)
7.1 We process personal data via the Squeegee app. This includes contact info, job-site details, location data, log/payment records.
7.2 Squeegee’s full privacy policy applies to our handling of your data: https://squeeg.ee/privacy
7.3 You have rights under GDPR (access, rectify, erase, restrict, portability, object). To exercise any rights, email us or contact Squeegee support.
7.4 Data is retained only as required for contract performance, legal compliance, and legitimate business needs.
8. Governing Law & Dispute Resolution
8.1 These T&C are governed by the laws of England & Wales.
8.2 Resolution attempts will be made via negotiation; failing that, matters escalate to courts within England & Wales jurisdiction.
9. Entire Agreement & Changes
9.1 These T&C supersede all prior versions and constitute the full agreement between the parties.
9.2 We reserve the right to amend or update these T&C at any time; changes take effect upon publication. Continued use of our services after updates implies acceptance.